Payments: Credit Card payments can be made securely online. WIC and EBT transactions will be done at time of delivery. Cash payments will be accepted for orders picked up at the Neighborhood Farm. Cash WILL NOT be accepted upon delivery.
Delivery: Produce can be purchased for delivery to zip code 20019, or pickup at our neighborhood farm. WE WILL ONLY DELIVER TO ZIP CODE 20019! DC UrbanGreens follows a 2-Strike delivery policy. If we are unable to deliver due to customer absence or unacceptable payment method, your order will be reserved at the Neighborhood Farm for pick-up at a designated time. Only one delivery attempt will be made for each order. If unable to deliver a second order to the same customer, DC UrbanGreens will deem that customer ineligible for further deliveries.
Shipping: PRODUCE ITEMS CANNOT BE SHIPPED! Flat Rate shipping is available for non-produce items only. If you place an order and request shipping of produce items, your order will be cancelled and refunded.
Information We Collect
We collect a variety of information from our customers and visitors to the Website. As described below, some information is automatically collected when you visit our Website or purchase something, and some you provide to us when registering or filling out a form, buying a product or service or communicating with us. We may also acquire information from third parties.
Information Collected Automatically: Whenever you visit our Website, we automatically collect some information about your transactions with us, and your use of our Website. For example, we automatically collect your IP address, the type of operating system and web browser you use and related information. We also automatically track certain information about your activities on our Website such as the pages you visit. If you are a registered DC UrbanGreens customer, we link this automatically-collected data to the Personal Information we collect to help us customize your experience on our Website and improve our service to you.
Information You Provide Us: If you provide us with Personal Information by filling out a form, registering for an account, making a purchase or contacting us, we collect that Personal Information. For example, if you register on our Website, we collect your name, e-mail address and password. If you place an order with us, we collect the Personal Information that you provide to us such as your shipping, billing, and payment information. You may also have the option to store credit card or other payment information to make it easier to purchase products or service from the Website in the future.
From time-to-time, DC UrbanGreens may give you the opportunity to participate in sweepstakes, contests or surveys on our Website. If you participate, we will collect certain Personal Information from you. Participation in these sweepstakes, surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose the requested information.
Information about Your Transactions with Us: When you purchase a product or service, we collect all of your order information, such as the type of product you purchased and the costs of each product.
Reviews and Public Forums: We may provide you with the opportunity to review our products or participate in public forums associated with the Website. Any reviews, posts or comments will be public so you should use care before posting information about yourself online.
Additional Information We Collect: From time to time, we may acquire additional information about our customers from third parties, such as the U.S. Postal Service. We may incorporate this additional information with the existing information we collect about our customers.
Cookies and Similar Files
Our Website uses “cookies” and files that are similar to cookies. Cookies are alphanumeric identifiers created by your browser at our request and stored on your computer. When the cookie is stored on your computer, DC UrbanGreens assigns you a unique customer code. When you return to our Website, we read the cookie to identify you as one of our customers and help recall orders or preferences you have selected. The cookie also enables us to recall your past activities, post your account data, and tailor site elements and special offers to you. No Personal Information about you is stored on the cookie.
Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences. If you have set up your browser to reject cookies or if you delete your cookies, some aspects of our Website, including our Shopping Cart, will not work properly.
If you receive emails from DC UrbanGreens, we may use Web Beacons and similar technologies allow us to track whether you have opened the message and whether you have clicked on links contained in the message.
Use and Disclosure of Information
We use the information that we collect about you to maintain, improve, and administer our Website, operate our business, provide products and services that you request, administer your account, inform you about products and services that might be of interest to you, and personalize your online experience.
Business Operations: In order to carry out certain business functions, such as order fulfillment, payment processing, e-mail delivery, or marketing, we may hire other companies to perform services on our behalf. We may disclose Personal Information that we collect about you to these companies to enable them to perform these services.
Communicating with You: We use Personal Information to communicate with you about your order, remind you of orders you have pending and other transactional or administrative updates as well as to send you offers for products and services that may be of interest to you.
Third Party Offers: We may partner with third parties to provide you with products or services that may be of interest to you. When we do so, we may share, rent or sell your name, mailing address, phone number and information about your use of the Website and the types of products you have purchased or are interested in. We do not share, rent or sell your email address without your explicit consent.
Law Enforcement, Protection of DC UrbanGreens and our Customers: We may also disclose Personal Information in other circumstances as required by law. We also reserve the right to disclose your Personal Information when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms & Conditions, or to protect the rights or property of DC UrbanGreens or others.
Merger, Sale or Acquisition: In addition, it is possible that in the future another company may acquire DC UrbanGreens or its assets or that DC UrbanGreens may partner with or purchase another company to continue to do business as a combined entity. In the event that any such transaction occurs, it is possible that our customer information, including your Personal Information, may be transferred to the new business entity as one of DC UrbanGreens’ assets. In such an event, we will update this policy to reflect any change in ownership or control of your Personal Information.
Links to Third Party Products and Services
While you are visiting or using the Website, you may be presented with an opportunity to purchase third party products or services. These products and services are offered and supplied by independent companies. If you click on one of the presented offers, you will be redirected to the site of the third party, and any information you provide in response to the offer will be will be governed by the privacy and other policies of that third party.
Communications from DC UrbanGreens: If you do not want to receive email communications from DC UrbanGreens about our own or third-party products and services that may be of interest to you, you can click on the unsubscribe link at the bottom of one of our emails. We may still contact you via mail or phone, unless you request to be added to our Do-Not-Call list, and/or our Do-Not-Mail list by writing to the address below and indicating your preferences. Please be sure to provide your exact name, e-mail address, mailing address and telephone number(s) and the list or lists you would like to be included on (Do-Not-Call, and/or Do-Not-Mail). Even if you opt-out of email marketing or choose to be placed on one of these lists, we may still communicate with you using any of these methods regarding your use of our Website, your orders or your account, or for similar transactional or administrative reasons.
Deactivation of Your Account: You may also request deactivation of your DC UrbanGreens account by contacting firstname.lastname@example.org or by writing to the address below and requesting account deactivation. Please note that your Personal Information may remain in our archived records after your account has been deactivated.
Updating Your Personal Information
If you wish to change your name, e-mail address, password, and/or communication preferences after you have registered, you can email us at email@example.com or write to the address below.
DC UrbanGreens, Inc.
4840 MacArthur Blvd, NW #602
Washington, DC 20007 USA
We maintain reasonable physical, electronic, and procedural safeguards designed to help us protect your nonpublic Personal Information against loss, misuse, disclosure and alteration. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our Website.
When you establish an account at DC UrbanGreens, you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe.